عنوان مقاله [English]
نویسندگان [English]چکیده [English]
Abstract Globalization of the economy, e-business, and introduction of new technologiespose new challenges to all organizations especially for small and medium enterprises (SMEs).
In this scenario, successful implementation of supply chain management (SCM) can give SME an edge over their competitors. However, SMEs in India and other developing countries faceproblems in SCM implementation due to lack of resources and direction. Against this backdrop,this paper identified 13 critical success factors (CSFs) for implementation of SCM in SMEs andstudied their impact on performance of Indian SMEs. Top management commitment, longetermvision, focus on core strengths, devoted resources for supply chain, and developmentof effective SCM strategy emerged as the most pertinent CSFs. To measure improvement inperformance, the authors considered different measures related to customer service and satisfaction,innovation and growth, financial performance, and internal business. Results are analysedby testing research propositions using standard statistical tools.
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