عنوان مقاله [English]
نویسنده [English]چکیده [English]
In this research, after the literature review and interview with experts of gas industry, a conceptual model with 12 factors (as 12 secondary hypotheses of research) were identified in successful development of Statistical Process Control (SPC) in gas industry, and they were confirmed with validity. Then through distribution of 300 questioners and finally gathering 250 of them and by using statistical tests (Skewness-Kurtosis and mean) the main question of the research and secondary suggested question of this research confirmed, and thus according to effective factors of Statistical Process Control development the condition of gas industry was desirable. Finally, considering the sensitiveness of the issue, the relationship between factors and their ranking studied using fuzzy DEMATEL model. The conclusion of this research explained that data accessing is the most effect factor and knowledge sharing is the most affect factor, for focusing in Gas Company. According to this model and done ranking, a practical program was proposed for strengthening of factors as well as the importance and implementation of SPC system in gas industry.